Cancellation & Refund Policy

Last Updated: August 1, 2026

1. Cancellation Policy

You may cancel your Certify subscription renewal at any time by contacting our support team at support@factoz.in. Cancellation requests take effect at the conclusion of your active billing cycle.

2. Refund Eligibility

Due to the immediate access granted to unlimited certificate generation, digital templates, and cloud verification QR databases, activated subscription fees are non-refundable once certificates have been generated.

3. Duplicate or Erroneous Charges

If you were charged multiple times due to a payment gateway timeout or technical anomaly, please notify us within 7 business days with your Razorpay transaction reference. Verified duplicate charges will be refunded to the original payment method within 5–7 business days.

4. Contact Support

For any billing questions or refund requests, please email support@factoz.in or call our customer support team.